What does the Genjo chatbot do?
The Genjo chatbot is a conversational assistant that lives on your website. It answers the most common patient questions — treatments, indicative prices, recovery times — collects the potential patient's details and manages the booking of a first consultation directly from the chat.
Integration with calendar and CRM
The chatbot is not a disguised form. It connects with your scheduling system to offer real availability and confirm appointments. The data from each conversation is recorded in the CRM with the patient's information, their reason for consulting and the booking status.
Automatic lead qualification
Not all contacts are equal opportunities. The chatbot can ask qualifying questions during the conversation — type of treatment, urgency, whether they are already a patient — and classify the lead by profile. The team receives the most qualified contacts first.
Available 24 hours
Most dental searches happen outside clinic hours. A patient who reaches your website at 10pm and finds no response calls a competitor the next day. The chatbot ensures no potential patient goes unanswered.
Frequently asked questions about the dental chatbot
Can the chatbot book real appointments?+
Yes. If integrated with the clinic's scheduling system, the chatbot can check availability and confirm appointments directly. The integration requires the calendar to have compatible technical access.
Does it only speak English?+
The chatbot can be configured to respond in English, Spanish or Catalan, or to detect the user's language automatically. Useful for clinics in tourist areas or with international patients.
What happens if it gets a question it cannot answer?+
The system detects when the conversation exceeds its capabilities and passes it to the human team, via email, WhatsApp or phone. The chatbot does not invent answers: if it does not know, it acknowledges its limit and hands over the contact.
How is it installed on my website?+
Installation is a code snippet added to your website. It is compatible with any CMS — WordPress, Webflow, custom websites — without changing the design or structure of the page.
20 min · Free · No commitment